Gemfinity valuations are generated by using MGL Valuer engine and AI-assisted analysis combined with gemstone market data, gemological standards, and historical pricing trends. While reports provide a strong market estimate, they should be used as a guidance tool and not as a replacement for independent laboratory certification or professional appraisal.

Credits are used to generate gemstone valuation reports within the Gemfinity platform. Each report consumes a specific number of credits depending on the gemstone type and report level. You can purchase additional credits at any time, and your available balance is displayed in your account dashboard.

Refunds may be issued for duplicate transactions, billing errors, or technical issues that prevent report generation. Credits already used for completed valuations are generally non-refundable. For assistance, please contact our support team.

Gemfinity collects information necessary to provide valuation services, including account details, uploaded gemstone images, report history, and payment-related information. We do not sell user data. All information is handled securely and in accordance with our Privacy Policy.

Most gemstone valuation reports are generated within minutes after submitting the required information and images.

Gemfinity can provide indications based on available data and images, but treatment confirmation may require laboratory testing.

No. Certificates can improve accuracy when available, but they are not mandatory for generating a valuation report.

No. Gemfinity supports single-stone valuation only. Submitting multiple gemstones in one request may result in an invalid report. Credits may still be deducted for invalid, incomplete, or multi-stone submissions. Each gemstone must be valued separately.

Yes. All uploaded data and images are protected using industry-standard security measures and are only used to provide Gemfinity services.